Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Create an account
• Subscribe to our newsletter or marketing communications
• Contact customer service
• Participate in surveys or promotions
• Leave reviews or testimonials

This information may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely by our payment processor)
• Date of birth (for age verification)
• Health information you choose to share (e.g., in customer service inquiries)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Clickstream data
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website. Types of cookies we use include:

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Fulfill Orders and Provide Services

• Process and ship your orders
• Manage your account
• Process payments and prevent fraud
• Provide customer service and support
• Send order confirmations and shipping updates

2.2 To Communicate With You

• Respond to your inquiries and requests
• Send administrative information and updates
• Provide product information and health tips
• Send marketing communications (with your consent)

2.3 To Improve Our Services

• Analyze website usage and trends
• Understand customer preferences
• Develop new products and features
• Enhance user experience
• Conduct research and analytics

2.4 For Marketing and Advertising

• Display personalized advertisements
• Conduct targeted marketing campaigns
• Measure advertising effectiveness
• Retarget website visitors

2.5 For Legal and Security Purposes

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Protect our rights and property

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and fulfillment companies
• Email service providers
• Customer service platforms
• Analytics providers (Google Analytics, etc.)
• Advertising networks (Google Ads, Facebook Ads, etc.)
• Web hosting and infrastructure providers

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our agreements and policies
• Protect the rights, property, or safety of our company, customers, or others
• Prevent fraud or security threats

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Third-Party Advertising and Analytics

4.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

4.2 Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising and display targeted ads to website visitors on Facebook and Instagram.

4.3 Google Ads

We use Google Ads for retargeting and to display relevant advertisements to users who have visited our website.

4.4 Opt-Out Options

You can opt out of interest-based advertising by:

• Visiting the Network Advertising Initiative opt-out page: http://www.networkadvertising.org/choices/
• Visiting the Digital Advertising Alliance opt-out page: http://www.aboutads.info/choices/
• Installing browser extensions that block tracking cookies

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection
• Data backup and disaster recovery procedures

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Account information: Retained while your account is active, plus 7 years after closure for legal and tax purposes
• Transaction records: 7 years for accounting and tax purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: 26 months (Google Analytics default)

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your information in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

7.3 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7.1.

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@visiumhealth.com
• Mail: Health Nerves, Privacy Department

We will respond to your request within 30 days (45 days for CCPA requests).

8. Marketing Communications

8.1 Opt-In

By providing your email address or phone number, you consent to receive marketing communications from us, including promotional offers, product updates, and health information.

8.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting customer service at support@visiumhealth.com
• Updating your communication preferences in your account settings

Note: Even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

9. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it immediately. If you believe we have collected information from a child, please contact us at privacy@visiumhealth.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. By using our website and services, you consent to the transfer of your information to the United States and other countries where we operate.

For EEA residents, we ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

11. Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals. You can use the opt-out options described in Section 4.4 to limit tracking.

12. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes (if you have an account)

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. State-Specific Disclosures

15.1 California Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at privacy@visiumhealth.com.

15.2 Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information. We do not currently sell covered information as defined under Nevada law. If you have questions, contact us at privacy@visiumhealth.com.

16. Consent

By using our website, making a purchase, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.